Rideshare and taxi services may commonly be perceived as safer modes of travel, particularly in comparison to public transport, and the introduction of rideshare services such as Uber has transformed urban mobilities. Yet, there is emerging anecdotal evidence to suggest that both taxi and rideshare services are sites of sexual harassment and violence. However, little is known about passengers’ perceptions of safety when using taxis and rideshare services, an issue with significant implications for mobility, civic participation and social inclusion. To address this gap, we explore findings from an online survey and one-on-one interviews with rideshare and taxi patrons to examine their perceptions of safety when using taxi and rideshare services and the factors that facilitate or impede feelings of safety, including the influence of the COVID-19 pandemic. In closing, we consider the implications of the findings for conceptualisations of safety, developing policy and practice, and future research.